General Terms of Use (GTU)

Version: 1.0 Last updated: To be completed Site concerned: Rayal – Maison d'hôtes

Welcome to Rayal

Welcome to the official website of Rayal, a guest house located in Le Tampon, on the island of La Réunion.

These General Terms of Use (GTU) define the rules applicable to the use of the website, the digital services offered, as well as the personal spaces accessible to users.

By browsing this site or creating an account, you fully accept these General Terms of Use.

Article 1 — Purpose

These General Terms of Use are intended to define the terms and conditions of access to and use of the Rayal website.

They apply to all visitors, registered users, clients, managers and administrators.

Article 2 — Definitions

For the purposes of these GTU, the following terms shall mean:

Site

The official website of Rayal.

User

Any person browsing the site.

Client

User holding an account enabling them to track their bookings.

Manager

User holding limited administration rights.

Administrator

User holding all administration rights of the site.

Article 3 — Access to the Site

The site is freely accessible to any person with an Internet connection.

Certain features require the creation of a user account.

Rayal makes every effort to ensure maximum availability of the site without being able to guarantee permanent availability.

Interruptions may occur in particular for:

• maintenance;
• site updates;
• security;
• technical incidents.

Article 4 — Website Features

The website allows users to:

• view the rooms;
• check availability;
• discover the services offered;
• discover tourist sites;
• submit a reservation request;
• track their reservations;
• manage their profile;
• interact with the chatbot;
• contact Rayal.

The available features may change at any time.

Article 5 — Available Languages

The site is available in several languages.

Translations are generated automatically and may then be adapted by the administrator.

In the event of any discrepancy in interpretation between several versions, the French version shall prevail.

Article 6 — Account Creation

Account creation is free of charge.

It takes place only when necessary, in particular to submit a booking request.

The user undertakes to provide accurate information.

Article 12 — Intellectual Property

All content on the site is protected by the Intellectual Property Code.

The following are notably protected:

• texts;
• photographs;
• illustrations;
• videos;
• logos;
• databases;
• specific developments.

Any total or partial reproduction is prohibited without prior authorization.

Article 13 — Data Protection

The processing of personal data is carried out in accordance with the General Data Protection Regulation (GDPR).

Detailed terms are set out in the Privacy Policy.

Article 14 — Cookies

The site uses a consent management tool enabling each user to:

• accept all cookies;
• refuse them;
• customise their preferences.

Preferences may be modified at any time.

Article 15 — Limitation of Liability

Rayal makes every effort to ensure the quality of the information published.

However, the site may occasionally contain errors or be temporarily unavailable.

Rayal shall not be held liable for indirect damages resulting from the use of the site.

Article 16 — Site Evolution

The site evolves regularly.

New features may be added, modified or removed without notice in order to improve the user experience.

Article 17 — Modification of these Terms of Use

These General Terms of Use may be modified at any time.

The applicable version is the one published on the site at the date of consultation.

Article 18 — Applicable Law

These General Terms and Conditions of Use are governed by French law.

Any dispute shall fall under the jurisdiction of the competent French courts.

Article 19 — Contact

For any questions relating to these GTC, you may contact Rayal at the contact details provided in the Legal Notice.

Thank you for your trust and best wishes for an excellent preparation for your stay at Le Rayal.