Rayal — Maison d'hôtes
Version: 1.0 Last updated: To be completed Establishment: Rayal – Maison d'hôtes Address: 13 Impasse Evenor Rivière – 97430 Le Tampon – Île de La Réunion
Welcome to Rayal, a guest house located in the heart of Le Tampon, on the island of La Réunion.
We are committed to offering our guests a warm welcome, quality services, and an authentic experience in a family setting.
These General Terms and Conditions of Sale (GTC) are intended to define the rights and obligations of each party so that your reservation and your stay proceed under the best possible conditions.
We invite you to read them carefully before making any reservation.
These General Terms and Conditions of Sale govern all services offered by Rayal, including:
Any reservation implies full and unconditional acceptance of these T&Cs.
Rayal
Bed and breakfast.
13 Impasse Evenor Rivière
97430 Le Tampon
Île de La Réunion
Phone: To be completed
Email: To be completed
Website: To be completed
Rayal is above all a family-run bed and breakfast.
Our wish is to offer each of our visitors:
Each reservation is prepared with care in order to ensure a pleasant stay.
Depending on the time of year and the establishment's organization, Rayal may offer the following services.
| Service | Included | Optional |
|---|---|---|
| Accommodation | ✅ | |
| Breakfast | ✅ | |
| Table d'hôtes | ✅ | |
| Airport transfer | ✅ | |
| Tourist advice | ✅ | |
| Chatbot assistance | ✅ |
Some services may be temporarily unavailable.
Their absence does not call into question the accommodation booking.
Consulting availability is free and does not require the creation of an account.
The visitor may:
Account creation occurs only upon submission of a reservation request.
Reservations are made directly on the Rayal website.
The client may in particular:
The request is only final after validation by Rayal and receipt of the deposit.
The website allows the simultaneous booking of multiple rooms.
The system automatically checks:
Each room retains its own characteristics (number of sleeping places, amenities, rate...).
Each room has a maximum capacity indicated on its description sheet.
This capacity may not be exceeded.
Sleeping arrangements are expressed as number of beds:
Example:
This information takes precedence over any other indication.
Breakfast is included in the rate for all overnight stays, unless otherwise stated.
It is served according to the hours communicated by the establishment.
Breakfast is an integral part of the accommodation service and cannot be refunded if it is not consumed.
Rayal may offer a table d'hôtes reserved primarily for staying guests.
Depending on the time of year, two operating modes are possible:
Meals can be booked directly on the website.
The client chooses the desired meals at the time of booking.
Meals are not offered for online booking.
They can be ordered directly from the manager during the stay, subject to availability.
The absence of online booking does not therefore mean that the table d'hôtes is unavailable.
ℹ️ Information
Breakfast is always included in the room reservation.
Lunches, dinners and other culinary services are offered only when they are available.
All rates displayed on the website are expressed in euros (€).
They are indicated inclusive of all taxes (VAT included), unless otherwise stated.
The rate displayed at the time of booking confirmation is guaranteed for the stay concerned.
Rayal reserves the right to modify its rates at any time for future bookings.
The room price systematically includes:
Depending on the time of year, the following services may be offered:
These services are clearly identified prior to confirmation of the booking.
The stay amount is automatically calculated by the website according to:
The calculation is presented to the client before any validation.
One night corresponds to an occupation between two consecutive dates.
Examples:
| Arrival | Departure | Number of nights |
|---|---|---|
| June 15 | June 16 | 1 |
| June 15 | June 18 | 3 |
| June 15 | June 22 | 7 |
An arrival and a departure on the same day do not constitute a night.
Before submitting their request, the client views a complete summary including:
The client is invited to carefully verify this information.
Browsing the site is free.
An account is only created at the time of submitting a booking request.
This step allows in particular:
Once the request has been submitted, Rayal proceeds to verify:
The client then receives:
The reservation becomes firm upon receipt of a deposit corresponding to 50% of the total amount of the stay.
Payment is made exclusively by bank transfer.
The client must imperatively mention the reservation reference in the transfer description.
⚠️ Important
Until the deposit has been received in Rayal's bank account, the dates remain liable to be offered to other travellers.
The balance of the stay must be paid no later than fifteen (15) days before the arrival date.
The client automatically receives several reminders before this deadline.
In the event of non-payment within the required timeframe, Rayal may cancel the booking.
From their customer account, the traveller may consult the status of their booking at any time.
The displayed statuses may include:
After completing their bank transfer, the client may upload a proof of payment in their personal account area.
This document is solely intended to expedite the administrative processing.
Final confirmation remains subject to the actual receipt of funds in Rayal's bank account.
In the event of non-receipt of the deposit or balance within the agreed deadlines, Rayal may:
No compensation may be claimed from Rayal in such case.
The client may request a modification concerning in particular:
Any modification remains subject to:
A confirmed reservation retains the rate accepted at the time of its validation.
However, any service added after confirmation will be subject to an additional invoice.
Each reservation receives a unique reference.
This reference must be used:
It ensures the swift processing of the file.
Any cancellation request must be submitted in writing:
The date of receipt of this request will serve as the reference for applying the cancellation conditions.
Refunds are calculated based on the date of receipt of the cancellation request.
| Cancellation Date | Refund Conditions |
|---|---|
| More than 15 days before arrival | Full refund of amounts paid* |
| Between 15 days and 8 days | Refund of 50% of amounts paid |
| From 7 days before arrival | No refund |
*Any bank charges actually incurred by Rayal may be deducted.
In the event of departure before the scheduled date, the remaining nights shall remain due.
No refund may be claimed, except with the prior written agreement of Rayal.
Any reservation is automatically considered cancelled when the guest fails to appear on the scheduled day without having previously notified Rayal.
Any amounts already paid shall remain the property of the establishment.
The rooms may be immediately made available for reservation.
Rayal may exceptionally be required to cancel a reservation, particularly in the event of:
In such a situation, any amounts already paid will be refunded in full.
The client shall not be entitled to any additional compensation.
Where possible, Rayal will offer an alternative solution.
Neither party may be held liable for the non-performance of its obligations where such non-performance results from an unforeseeable, irresistible event beyond its control.
The following shall in particular be considered as force majeure events:
Rooms are available from the time indicated in the booking information.
Schedules may change according to operational constraints.
In case of late arrival, the guest is invited to notify Rayal as soon as possible.
Rooms must be vacated before the time indicated at the time of booking.
Any unauthorized late departure may result in an additional charge.
Rooms may only be occupied by the persons declared at the time of booking.
Any additional person must be reported in advance.
Rayal reserves the right to refuse access in the event that the maximum authorized capacity is exceeded.
Guests agree to respect:
Any behaviour detrimental to the smooth running of the stay may result in its immediate termination.
Rayal is a family guest house.
Travellers agree to maintain the tranquillity of the premises, particularly between 10:00 PM and 7:00 AM, except for exceptional events organised with the prior agreement of the manager.
All rooms are strictly non-smoking.
This prohibition also applies to:
Failure to comply with this rule may result in restoration fees.
Animals are admitted only with the prior agreement of Rayal.
The owner remains responsible for:
Any damage caused intentionally or resulting from abnormal use of the equipment will be charged to the client.
Such charges may include:
The client remains responsible for their personal belongings throughout the entire duration of their stay.
Rayal shall not be held liable for any losses, forgotten items or thefts, except where otherwise provided by law.
It is recommended not to leave any valuables unattended.
When Wi-Fi is made available, it is intended for personal and reasonable use.
Any use contrary to French law is the sole responsibility of the guest.
The chatbot available on the website is designed to inform and assist visitors.
The information provided is given for indicative purposes only.
Only official confirmation emails and documents issued by Rayal are legally binding.
Any claim must be submitted as soon as possible.
Rayal undertakes to examine each request carefully and to seek an amicable resolution where possible.
The client is advised to verify that they hold insurance covering in particular:
The personal data collected is used solely for the purposes of:
The full details of data processing are outlined in the site's Privacy Policy.
These General Terms and Conditions of Sale are governed by French law.
Any dispute shall fall within the jurisdiction of the French courts, subject to the protective provisions applicable to consumers.
In the event of an unresolved dispute, the customer may have free recourse to a consumer mediator in accordance with the provisions of the Consumer Code.
The mediator's contact details are provided in the Legal Notice section of the website.
Rayal reserves the right to modify these General Terms and Conditions of Sale at any time.
The applicable version is the one in force on the date the reservation is confirmed.
By submitting a reservation request on the Rayal website, the client acknowledges:
These General Terms and Conditions of Sale constitute the contract between Rayal and the client for all booked services.